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An Australian family owned business providing
high quality products for talented creators of
patchwork, crochet, knitting and sewing projects.
2. Ordering from Ascot Lane

An order placed through the Ascot Lane website shall be deemed to be a valid order for the Registered User, meaning that the goods ordered are required by the Registered User and the order is a request for Ascot Lane to send and invoice the goods to the Registered User.

If any dispute arises concerning any order (and including any question of identity or authority or any phone, fax or computer generated order) the internal records of Ascot Lane shall be conclusive evidence of what was ordered.

Ascot Lane will not be held responsible for the Registered User ordering an item(s) from the Ascot Lane website that is not required by the Registered User. Ascot Lane has ensured that the order codes, images and descriptions on the Ascot Lane website match the actual products.

Should the Registered User be on a prepaid basis, Ascot Lane will email a quote to the Registered User listing the goods from the order that can be supplied upon payment of the total quote amount. The goods will be reserved for 1 week from the date of the quote for the Registered User to remit the quote amount to Ascot Lane. Thereafter, the goods will be unreserved and made available for other orders. Responsibility rests upon the Registered User to request a requote after one week of the quote being issued. If payment is made after one week from the date of the quote, Ascot Lane will send all items in stock and place other items on backorder. Any credits that arise will be applied to the supply of the backordered goods.

Each order the Registered User places shall be and be deemed to be a representation by it made at the time that the Registered User is solvent and able to pay all of its debts as and when they fall due.

The Registered User agrees: a) not to cancel any order placed without prior approval from Ascot Lane; b) not to return goods without prior approval from Ascot Lane and if goods are not in brand new and unused condition with undamaged packaging and if 3 weeks or more have passed since delivery; c) that Ascot Lane may take back goods in saleable condition on such terms as Ascot Lane considers to be reasonable; d) to pay to Ascot Lane on request a restocking fee of 10% of the gross invoice value of all returns; e) not to return goods without first providing to Ascot Lane an original invoice as proof of purchase; f) not to return any goods which have been custom made, custom processed or custom acquired; g) Ascot Lane does not give cash refunds.

Postage will be added to the order amounts. All orders will be charged postage.

3. Supply and Delivery of Goods

Ascot Lane may supply by instalments and/or withhold or cancel supply where: (a) Ascot Lane has insufficient goods to fulfil orders; (b) goods are not available to supply, for example, the goods are yet to be released or printed; (c) the Registered User is on credit account and overdue monies are owing; and/or (d) Ascot Lane considers it appropriate whether because of any minimum invoice policy or otherwise.

The Registered User agrees that: (a) Ascot Lane accepts no responsibility or duty for delivery but may elect to arrange delivery at its discretion and without any liability and at the cost and responsibility of the Registered User in all things; (b) the Registered User shall be deemed to have accepted delivery and liability for the goods immediately upon Ascot Lane notifying the Registered User that any goods are ready for collection or upon Ascot Lane delivering any goods to a carrier or to the business premises of the Customer or site whether attended or not; (c) a certificate purporting to be signed by an officer of Ascot Lane confirming delivery shall be conclusive evidence of delivery as shall any signed delivery docket; (d) Ascot Lane shall not be liable for delay, failure or inability to deliver any goods.

4. Prices

The prices listed on the Ascot Lane website are current for goods held in stock and those prices will remain firm for the supply of orders to Registered Users.

Prices for goods that are future releases (i.e. at the time of ordering the goods are yet to be released) are based upon the information that Ascot Lane has on hand at the time of listing on the Ascot Lane website and are deemed to be indicative only. As the date approaches for the release of items, the price may change and as such the order dollar amount will be amended.

All prices shown on the Ascot Lane website are exclusive of GST, unless otherwise indicated.

5. Payment

Payment is to be made by cheque, bank cheque, credit card (Visa or Mastercard only) or EFT without deduction.

For Registered Users on credit account with Ascot Lane, the invoice shall be settled in full by the end of the month of the invoice month. For example, if the invoice has been raised in March, the full amount of the invoice is to be paid by 30 April. Failure to settle the invoice by its due date will result in the Registered Users account being placed on hold, with no further supply of goods from Ascot Lane, and penalty interest being applied to the amount owing at a rate outlined in the Penalty Interest Rates Act (Vic) rate plus 2% from the date that the invoice is due. Any freight charged by Ascot Lane is to be included within the settlement of the supply of goods.

6. Limitation of Liability

The Registered User agrees to limit any claim to the cost of replacement of goods or supply of equivalent goods and/or services.

Ascot Lane shall not be liable in any way for: (a) any claim, loss or expense arising which is made after 7 days from the date of delivery of goods and/or services (or at all once goods have been unpacked, on–sold or otherwise used or applied) – after which there shall be deemed to have been unqualified acceptance; (b) any contingent, consequential, direct or indirect, special or punitive damages arising in any way and whether due to the negligence of Ascot Lane or otherwise; (c) any claim relating to any alleged fault or defect in any way caused or contributed to by the Registered User and/or any third party.

No other term, condition, agreement, warranty, representation or understanding whatsoever whether express or implied, in any way extending to, otherwise relating to or binding upon Ascot Lane other than these Terms is made or given.

Acceptance of Conditions

By ordering from the Ascot Lane, whether via online, using the Express Order Form or by any other means, the User accepts to be bound by the trading terms and conditions listed above.

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